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When providing our services, we may engage a select number of reliable third-party companies to support various aspects of our business operations - for instance, to provide crucial computing and storage services.
Aside from the third-party providers that are absolutely necessary, we utilise a few additional sub-processors to aid us in delivering our services at a high standard.
To guarantee your data's safety, we've ensured to only engage with those entities that place a high emphasis on data protection and security measures. For more details, we encourage you to review our Privacy Policy.
| System | Data Shared | Default Vendor |
|---|---|---|
| Application Hosting | All sensitive data is hosted here, including employee names, email, gender, performance reviews, recognition, and more. | IBM Cloud - Language Cloud AWS - Enterprise Translation Management System |
| Email Delivery | User names and email addresses, excerpts of confidential data like praise, 1:1 notes and more. | Gmail SendGrid HubSpot |
| Customer Relationship | Company names and usage statistics, names and email addresses of admins and business contacts. | HubSpot |
| Customer Invoicing | Company name and billing information and business contact names. | Stripe WindCave |
| Support Desk | Company name, Administrator names and emails, Potentially confidential information that is sent to us via mail. | Zendesk HubSpot |
| Application Support | Analytics tracking and usage statistics. | User Guiding HubSpot Fullstory |
| Localisation & Content Vendors | Client content provided in an electronic data format for localisation and/or content generation purposes | Includes freelance sub contractors and agency contractors onboarding by Straker and subjected to Straker's Vendor Terms & Conditions |
| Machine Translation | Customer localisation data. | Google DeepL Microsoft Azure AI Microsoft AWS Lamda Adobe |
| AI (Closed Loop internal only) | Customer localisation data. | A variety of changing tools based on Straker and customer need. Always in a closed loop infrastructure. |
| Cookies | User preferences and analytics. | CookieBot |
| Project Management | Company names, admin names, screenshots of error screens that may contains user names, employee names and emails. | ClickUp |
To receive updates on the GDPR Sub-Processor Register, please fill in the form below:
