Sub-Processor Register

When providing our services, we may engage a select number of reliable third-party companies to support various aspects of our business operations — for instance, to provide crucial computing and storage services.

Aside from the third-party providers that are absolutely necessary, we utilise a few additional sub-processors to aid us in delivering our services at a high standard.

To guarantee your data's safety, we've ensured to only engage with those entities that place a high emphasis on data protection and security measures. For more details, we encourage you to review our Privacy Policy.

System	Data Shared	Default Vendor	Region
Application Hosting	All sensitive data is hosted here, including employee names, email, gender, performance reviews, recognition, and more.	IBM Cloud - Straker AI Cloud AWS - Straker Media Processing AWS - Enterprise Translation Management System (TMS)	Europe Europe USA
Email Delivery	User names and email addresses, excerpts of confidential data like praise, 1:1 notes and more.	Gmail SendGrid HubSpot	Europe USA USA
Customer Relationship	Company names and usage statistics, names and email addresses of admins and business contacts.	HubSpot 11x Warmly	USA Europe USA
Customer Invoicing	Company name and billing information and business contact names.	Stripe WindCave NetSuite	USA New Zealand Australia
Support Desk	Company name, Administrator names and emails, Potentially confidential information that is sent to us via mail.	Zendesk HubSpot	USA USA
Application Support	Analytics tracking and usage statistics.	HubSpot Fullstory Chameleon	USA USA USA
Localisation and Content Vendors	Client content provided in an electronic data format for localisation and/or content generation purposes.	Includes freelance sub contractors and agency contractors onboarding by Straker and subjected to Straker's Vendor Terms and Conditions.	Global; Customers may contractually opt out of the use of localisation vendors within specific countries.
Machine Translation	Customer localisation data.	Google DeepL Microsoft Azure AI Microsoft AWS Lamda Adobe	USA Europe Europe USA USA
AI (Closed Loop internal only)	Customer localisation data.	A variety of changing tools based on Straker and customer need. Always in a closed loop infrastructure.	Europe
Cookies	User preferences and analytics.	CookieBot	Europe
Project Management	Company names, admin names, screenshots of error screens that may contain user names, employee names and emails.	ClickUp	Australia